Terms and Conditions

TERMS OF USE AND CONDITIONS OF SALE

ANELLE SKIN S.L. (EU)

Last update: October 2025

This document integrates
(i) the Terms of Use for the Anelle Skin website and digital services, and
(ii) the Conditions of Sale applicable to online purchases of our products.

By accessing the site or making a purchase, you agree to this contract. It is designed in accordance with European Union and Spanish regulations on consumer affairs, electronic commerce, and warranties, without prejudice to any mandatory rights that may apply to you as a consumer in your EEA country.

1. Seller identification and contact

Owner and seller: ANELLE SKIN S.L.
Tax ID (CIF/NIF): B23931231
Registered address: Calle Aragó 17, 3-1, 43540 La Ràpita, Tarragona, Spain
Customer service email: info@anelleskin.com
WhatsApp / Phone: +34 622 03 46 98
Indicative business hours: Mon–Fri, 9:00–18:00 CET (may vary on national holidays).

Anelle Skin S.L. operates as a seller established in Spain for orders within the European Economic Area (EEA).

2. Key definitions

“Site”: the official Anelle Skin website and its subdomains associated with the brand.
“Customer” / “Consumer”: a natural person acting for non-professional purposes.
“Company” / “B2B”: a legal entity or professional who acquires products as part of their business or professional activity (e.g., clinics, aesthetic centers, distributors).
“Products”: dermo-aesthetic phototherapy devices and related accessories marketed by Anelle Skin, intended for home use—whether cosmetic or aesthetic—that are not necessarily medical, and may be used at home or in aesthetic and cosmetic centers.
“Products Sealed for Hygiene Reasons”: devices and accessories that, due to direct contact with the skin and sensitive areas, are delivered with a seal or security packaging and are not eligible for return once the seal is broken.

3. Scope of application and changes to the Contract

These terms apply:

to the access and use of the Anelle Skin Site and digital services; and
to all online purchases of products made through the Site by B2C customers and, where applicable, by B2B companies.

We may update these conditions for legal, technical, or operational reasons. The current version will always be the one published on this page. Orders are governed by the version in effect on the date of the order confirmation that we send you by email.

4. Capacity to contract and user account

To purchase on the Site, you must:

be over 18 years of age, and
have the legal capacity to contract under your national legislation.

If you create a user account, you are responsible for:

the accuracy of the data provided,
the safekeeping of your credentials, and
any activity carried out through your account.

You must notify us without delay of any unauthorized use of your account or suspicion of a security breach.

5. Pre-contractual information and error correction

Before finalizing your purchase, we will clearly show you:

the essential characteristics of the product,
the total price, including taxes,
shipping costs and any other additional charges, and
any delivery restrictions (countries, non-covered areas, etc.).

Before payment, you will have the opportunity to review your order details and correct any errors.
Anelle Skin will keep an electronic record of the contract. You may request a reasonable copy of the order placed.

6. Purchase process and order acceptance

Product selection and adding to cart.
Entry of shipping and billing information.
Selection of payment method.
Review of the order summary and payment confirmation.
Receipt of an order confirmation email, which perfects the contract of sale.

We may reject orders, subject to a full refund of amounts paid where applicable, for reasons such as:

lack of stock or reasonable logistical impossibility,
incorrect or unauthorized payment details,
well-founded suspicion of fraud, unauthorized resale, or abusive use,
breach of these conditions.

7. Prices, taxes, and manifest errors

Prices are expressed in euros (€) and include applicable taxes (e.g., VAT), unless otherwise indicated.
We may update prices at any time, but changes will not affect orders already confirmed by email.
In the event of a manifest error in the price or product description (e.g., a clearly disproportionate price due to a technical fault), we may cancel the affected order and refund the full amount paid, offering you the option to place a new order with the corrected information.

8. Promotions, coupons, and transparency

Discounts, promotional codes, and coupons cannot be combined with each other, unless expressly stated.
During sale periods or offers, we will indicate, where legally required, the lowest prior price applied to the same product in the previous 30 days for that same channel and country.
We may display customer reviews and ratings, indicating, where possible, if they come from verified purchases. We do not pay customers for positive reviews, nor do we hide negative opinions unless they violate our usage rules (e.g., offensive content, spam, third-party personal data).

9. Shipping, deadlines, and delivery

Shipment origin
Shipments are made from Spain (warehouse located in Spanish territory).

Delivery areas
We ship to Spain and to the European Union/EEA countries enabled during the checkout process. We may update the list of available countries at any time.

Delivery deadlines
The delivery times indicated during the purchase process are estimates and may vary depending on the country, delivery address, and carrier operations. Logistical, customs (where applicable), transport, or force majeure incidents may affect these deadlines.

Impossibility of delivery
If the carrier cannot deliver the order due to reasons attributable to the customer (e.g., incorrect address or repeated absence at the address):

a new delivery will be attempted or the package will be made available at a collection point; and
additional re-shipment or storage costs may apply, which must be paid before a new delivery attempt or return.

10. Transfer of risk and retention of title

The risk of loss or damage to the products is transferred to the consumer once they or a designated third party (other than the carrier) acquires physical possession of the products.
The ownership of the products is transferred only after the full payment of the price.

11. Right of withdrawal (consumers)

In accordance with consumer regulations, if you are acting as a consumer, you have the right to withdraw from the purchase (cancel it) without justifying your decision and without penalty, within a period of 14 calendar days from:

the receipt of the product, or
the receipt of the last product in case of separate delivery of the same order.

How to exercise the right of withdrawal

To exercise the withdrawal within the legal period, you must:

send us an email at info@anelleskin.com indicating

your name,
order number,
product(s) you wish to return, and
date of receipt; or

use the withdrawal form in Annex I (not mandatory).

We will confirm the receipt of your request by email.

12. Exclusions and limitations to withdrawal for hygiene reasons

Our phototherapy products are designed for direct use on the skin and, therefore, are considered sealed goods not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery.

Therefore:

The right of withdrawal does not apply to products whose hygiene seal has been removed and which, by their nature, cannot be returned without compromising hygiene or health.
You may exercise your right of withdrawal for unsealed products, provided they are returned in their original state, complete, unused, and with all their accessories and packaging.

This limitation does not in any case affect your rights regarding the legal warranty of conformity (see clause 16).

13. Consequences of withdrawal and return costs

Refund

In the event of a valid withdrawal (product not unsealed and unused):

we will refund all payments received for the product, including initial standard shipping costs, without undue delay and, in any case, within 14 calendar days from the date on which you inform us of your decision to withdraw;
we may withhold the refund until we have received the goods or until you present conclusive proof of their return, whichever occurs first.

Return costs

You may return the product by your own means (at your expense), choosing the carrier you prefer, or
you may request that we manage the return label:

In this case, for returns within mainland Spain (and other territories we may enable), we will deduct €5 per order from the amount to be refunded as the cost of return logistics.
The cost for other countries/zones will be indicated at the time the label is offered to you and will likewise be deducted from the refund.

Free returns
In the following cases:

factory defect,
lack of conformity covered by the legal warranty, or
error attributable to Anelle Skin (e.g., incorrect product shipped),

we will cover 100% of the return and/or replacement costs.

Condition of the returned product

You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. If the returned product shows signs of use, damage, or missing essential components or packaging, we may apply a proportionate deduction to the amount to be refunded.

14. Exchanges by preference (model/color)

Given that these are products subject to hygiene seals:

Exchanges of model/color by preference are managed as a new order, and
the potential return of the initial product will be handled in accordance with the right of withdrawal and the hygiene exclusions described.

15. Safe use of the product and maintenance

Our phototherapy products are designed for domestic and non-medical professional use. To ensure safe use:

Read and keep the instruction manual and warnings included in the packaging at all times.
Use the device solely for the cosmetic/aesthetic purposes described and in accordance with the times, intensities, and frequencies indicated.
Do not attempt to modify, open, or repair the device; any unauthorized intervention may void the warranty.
Keep the product away from extreme humidity, heat sources, impacts, falls, and contact with aggressive chemical products.
Clean the device following the manufacturer's instructions, using only compatible cloths and products.
Respect all contraindications detailed in the manual (e.g., use in case of certain pathologies, photosensitivity, pregnancy, or other specific situations).
In case of doubt regarding your health condition, consult a healthcare professional before using phototherapy devices.

Failure to comply with these instructions may:

reduce the product's useful life,
imply risks to the skin or health, and
exclude coverage under the legal warranty.

16. Conformity and legal warranty

If you detect a lack of conformity (factory defect or abnormal functioning according to the product datasheet), you must:

Contact us at info@anelleskin.com,
Provide your proof of purchase, and
Provide reasonable evidence (photos, videos, detailed description of the fault).

For consumers in Spain, a legal warranty of 3 years from delivery applies. In the rest of the EEA, at least the mandatory minimum term applicable in each country (usually 2 years or more).

The legal warranty does not cover, among others:

normal wear and tear due to use,
damage due to improper use, impacts, falls, or handling contrary to the manual,
damage derived from inadequate cleaning or maintenance,
unauthorized repair interventions.

Warranty remedies

In the event of a lack of conformity, you will have the right, according to applicable regulations, to:

free repair or replacement,
price reduction, or
contract termination in cases legally provided for.

17. Additional commercial warranties (if applicable)

Where applicable, Anelle Skin may offer additional commercial warranties (e.g., warranty extension, “satisfaction guaranteed” programs, etc.). Such warranties will be specifically described by model or campaign and:

will not replace or limit your legal warranty rights, which will remain fully in effect.

18. B2B purchases (businesses and professionals)

For purchases made by businesses or professionals (e.g., clinics, beauty centers, or distributors):

The right of withdrawal granted to consumers does not apply.
Specific commercial conditions may be established in contracts or agreements signed with Anelle Skin (including resale conditions, territories, recommended prices, etc.).
Unless otherwise provided by law or in cases of fraud or gross negligence, Anelle Skin's total liability for claims arising from the same B2B order will be limited to the amount effectively paid for the affected order.

The resale of Anelle Skin products is authorized only when there is a valid contract or commercial agreement with Anelle Skin S.L. Any unauthorized resale may be considered illicit use of the trademark and will be prosecuted.

19. Intellectual and industrial property

The “Anelle Skin” brand, logos, designs, models, photographs, texts, trade names, domain names, and other contents of the Site are the property of Anelle Skin S.L. or are used under license.
Some products may be covered by design registrations, utility models, or other industrial property rights in the EU and other territories.
Any reproduction, distribution, public communication, transformation, or exploitation of said content without prior express authorization from Anelle Skin is prohibited, except for uses permitted by intellectual property regulations (such as strictly personal and non-commercial use).

20. Customer reviews and user-generated content (UGC)

We may allow users to post reviews, ratings, questions, and other content related to the products:

We reserve the right to moderate and, where appropriate, remove content that includes offensive language, spam, misleading information, third-party personal data, or that infringes on intellectual property rights.
When possible, we will indicate whether a review comes from a verified purchase.
We do not alter the meaning of opinions, except for formatting, spelling, or structural corrections to make them legible, always without modifying the essential content.

21. Personal data and cookies

The processing of your personal data and the use of cookies on the Site are governed by:

our Privacy Policy, and
our Cookies Policy,

which will form an integral part of this contract once published on the Site.
We may send you electronic commercial communications about products similar to those purchased, always based on an appropriate legal basis. You may opt-out at any time using the mechanisms indicated in each communication or by writing to info@anelleskin.com.

22. Sustainability, packaging, and recycling

Anelle Skin is committed to managing its packaging and waste in accordance with the extended producer responsibility systems applicable at any given time, and to promoting correct separation and recycling by users.
On the packaging, you will find information on:

materials used, and
basic recycling indications.

23. Force majeure

We will not be responsible for failures or delays derived from events beyond our reasonable control, including, but not limited to:

natural disasters, pandemics, armed conflicts,
strikes or labor conflicts affecting third parties,
severe transport, logistics, or energy interruptions,
global or regional issues with essential service providers.

In such cases, execution deadlines will be understood to be extended for the duration of the force majeure situation.

24. Customer service, complaint forms, and dispute resolution

For any query, incident, or complaint, you can contact:

Email: info@anelleskin.com
WhatsApp / Telephone: +34 622 03 46 98
Postal address: Calle Aragó 17, 3-1, 43540 La Ràpita, Tarragona, Spain

In Spain, we make Official Complaint Forms available to consumers at our registered office, in accordance with consumer regulations.

The European Commission provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr/

25. Assignment, partial nullity, and entire agreement

We may assign our contractual position in the framework of legitimate corporate operations (e.g., internal restructuring, merger, sale of business), always respecting your rights as a consumer.
The nullity or invalidity of any clause will not affect the validity of the rest of the contract.
This document, together with the privacy and cookies policies, constitutes the entire agreement between you and Anelle Skin S.L. regarding the use of the Site and the purchase of products online.

26. Applicable law and jurisdiction

This contract is governed by Spanish law, without prejudice to the mandatory rules of the consumer's country of residence in the EEA.
If you act as a consumer, the competent courts will generally be those of the consumer's domicile.
For B2B operations, unless otherwise specifically agreed, the parties submit to the courts and tribunals of Tarragona (Spain), with express waiver of any other jurisdiction that might correspond to them, unless otherwise provided by mandatory law.

27. Languages and electronic communications

These terms are provided initially in Spanish. In the event of multiple language versions, in case of discrepancy, the Spanish version shall prevail, unless the regulations of an EEA country require otherwise.
You agree that all contractual communications related to purchases (order confirmations, shipping notifications, warranty information, etc.) shall be made by electronic means (primarily email).

Annex I — Withdrawal form (template)

(You should only complete and return this form if you wish to withdraw from the contract)

To the attention of:
ANELLE SKIN S.L.
Calle Aragó 17, 3-1, 43540 La Ràpita, Tarragona, Spain
Email: info@anelleskin.com

I hereby give notice that I withdraw from my contract of sale for the following good/service:

Order No.: _______________________
Product(s): _______________________
Received on: ____ / ____ / ______
Consumer name: _______________________
Consumer address: _______________________
Consumer signature (only if this form is submitted on paper): _______________________
Date: ____ / ____ / ______